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Kris Nations

<h3 data-start="82" data-end="116" id="isPasted">&#x1F937;&#x200D;&#x2640;&#xFE0F; Received the Wrong Item?</h3>Uh-oh! So sorry you got the wrong item in your order! &#x1F648;Please send us an email at <a data-start="205" data-end="225" rel="noopener">info@krisnations.com</a> within 7 days of receiving your order with a photo of what you received and the&#xA0;name of the item you&apos;re missing. (And don&#x2019;t forget to double-check your package for any notes or packing slips &#x2014; sometimes items ship separately! &#x1F4E6;)We&#x2019;ll get the correct item headed your way ASAP and include a return label to make the swap easy-peasy! &#x2728;&#x1F495;

Uh-oh! So sorry you got the wrong item in your order! 🙈. Please send us an email at info@krisnations.com within 7 days of receiving your order with a photo of what you received and the name of the item you're missing.(And don’t forget to double-chec

What do I do if I received the wrong item in my order?

Order Issues

Do you have a storefront?

Are you open to the public?

Do you offer customized jewelry?

My discount code isn't working

Can I purchase earring backings?

What if I don't know my ring size?

General

How accurate are the colors on your website?

How do I purchase a style that is out of stock?

What if I product is no longer on your website?

Product suggestion?

Product Questions

Does your jewelry contain nickel?

What is your jewelry made of?

Material Questions

Do you have a rewards / loyalty program?

How do I use my benefits / rewards points?

Benefits and Rewards

Gifting and Gift Wrap

Can I buy a gift card?

Bulk ordering discounts

Gifting

How do I apply promo/discount codes?

Can I edit or add anything to my order?

How do I cancel my order?

Order Adjustments

My order was marked delivered but it’s not here.

How do I track my order?

How long does delivery take?

I think my package is officially lost

Shipping and Tracking

Do you offer expedited shipping?

Do you offer free shipping?

How much does shipping cost?

Do you ship worldwide?

Shipping Offers and Service Levels

What do I do if my item(s) arrives damaged?

What if my package gets lost or arrives damaged?

What is your cancellation policy?

What’s your return policy?

When will I get my refund?

Cancellations and Refunds

Do you offer refunds or exchanges?

Do you have a restocking fee?

How do I start a return?

Returns, Refunds and Exchanges

Can my jewelry be repaired? Cost?

Repair Services and General Pricing

🤷‍♀️ Received the Wrong Item?

What do I do if I received the wrong item in my order?Updated 3 days ago

🤷‍♀️ Received the Wrong Item?