Chat with a team member during business hours

Kris Nations

Do you have a storefront?

Are you open to the public?

Do you offer customized jewelry?

My discount code isn't working

Can I purchase earring backings?

What if I don't know my ring size?

General

How accurate are the colors on your website?

How do I purchase a style that is out of stock?

What if I product is no longer on your website?

Product suggestion?

Product Questions

Is your jewelry hypoallergenic?

Does your jewelry contain nickel?

What is your jewelry made of?

Material Questions

Do you have a rewards / loyalty program?

How do I use my benefits / rewards points?

Benefits and Rewards

Gifting and Gift Wrap

Can I buy a gift card?

Bulk ordering discounts

Gifting

How do I apply promo/discount codes?

Can I edit or add anything to my order?

How do I cancel my order?

Order Adjustments

My order was marked delivered but it’s not here.

How do I track my order?

How long does delivery take?

I think my package is officially lost

Shipping and Tracking

Do you offer expedited shipping?

Do you offer free shipping?

How much does shipping cost?

Do you ship worldwide?

Shipping Offers and Service Levels

International Orders

International Orders and Shipping

What do I do if my item(s) arrives damaged?

What do I do if I received the wrong item in my order?

What if my package gets lost or arrives damaged?

Order Issues

What is your cancellation policy?

What’s your return policy?

When will I get my refund?

Cancellations and Refunds

Do you offer refunds or exchanges?

Do you have a restocking fee?

How do I start a return?

Returns, Refunds and Exchanges

Can my jewelry be repaired? Cost?

Repair Services and General Pricing

All articles

Categories

General

Product Questions

Material Questions

Benefits and Rewards

Gifting

Order Adjustments

Shipping and Tracking

Shipping Offers and Service Levels

International Orders and Shipping

Order Issues

Cancellations and Refunds

Returns, Refunds and Exchanges

Repair Services and General Pricing